Vaporesso – XROS 3

At Synergy Blendz, we are committed to providing a reliable and efficient delivery service to ensure that your orders reach you promptly and securely.

We have warehouses in various cities across the United Kingdom, and orders are processed and dispatched from the nearest warehouse to your delivery address to ensure prompt and streamlined delivery.

Tracked Shipping Service

We have selected Royal Mail 48 Tracked as our preferred shipping method for its reliability and affordability. This service provides delivery within 2-3 business days and includes full tracking for peace of mind. Please note that delivery times are calculated from the point of dispatch, not the time of order placement.

• Cost: Free
• Delivery Time: 2-3 business days (from the point of dispatch)
• Tracking: Yes

Order Processing (dispatching)

Orders placed before 3 PM (Monday-Friday) are typically dispatched the same day. However, to ensure smooth operations, we recommend allowing an additional 1 business day for processing.

Important Notes

• Only available shipping options will be displayed at checkout based on the size, weight, and destination of your order.
• In the rare event of delays, damage, or loss, please contact us immediately so we can assist in resolving the issue.
• In the unlikely event that you have not received the parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.
• In the event of a disputed delivery, we will raise an investigation with the 3rd party courier. In these instances, we must take the result of the courier’s investigation as final.

For all return and replacement queries, please contact our management team via email at info(at)synergyblendz.com

General Guidelines

1. Initiating a Return:
   To open a return, email us at the address above. Ensure the order number is included in all correspondence regarding returns.
2. Damaged Items:
   If you receive items damaged in transit, contact us immediately. We will advise you on the next steps. These items may be eligible for a replacement or refund.
3. Errors and Shortages:
   Errors or shortages must be reported within 3 days of receipt.

Faulty Items

1. Notification Period:
   Faulty items must be reported within 30 days of receipt. Reports made after this period cannot be accepted for returns.
2. Documentation Required:
   Before contacting us, gather as much information as possible about the fault, including photographs where applicable. This will help us resolve the issue efficiently.
3. Inspection:
   Faulty or damaged items must be returned to us for inspection. Return labels will be provided for these items.

Change of Mind Returns

1. Notification Period:
   If you change your mind, you must inform us within 30 days of receiving the item.
2. Condition of Items:
   Returns will only be accepted if the items are in brand-new, unused condition.
   • Return Costs: We cannot cover return costs for accidental orders or change-of-mind returns.
   • Condition Assessment: If the returned product is not in its original condition, we reserve the right to refuse the return or issue a partial refund after assessing the damages.

Warranty Information

• Coverage Period:
  We provide a warranty for all products for up to 90 days from the date of purchase.
  • Exclusions: Warranty does not apply to e-liquids, disposable vape pens, CBD products, or clearance items.

Important Notes

1. Returns Process:
   • Do not attempt to return products before they are delivered. Items cannot be returned to the courier/driver upon arrival as this may result in delays and uncertainty about the return reaching us.
   • If you wish to return a product, wait until you receive it and then follow the outlined returns process.
2. Return Costs:
   We cannot cover return shipping costs for accidental orders or change-of-mind returns.