Refund and Returns Policy

For all return and replacement queries, please contact our management team via email at info(at)synergyblendz.com

General Guidelines

1. Initiating a Return:
   To open a return, email us at the address above. Ensure the order number is included in all correspondence regarding returns.
2. Damaged Items:
   If you receive items damaged in transit, contact us immediately. We will advise you on the next steps. These items may be eligible for a replacement or refund.
3. Errors and Shortages:
   Errors or shortages must be reported within 3 days of receipt.

Faulty Items

1. Notification Period:
   Faulty items must be reported within 30 days of receipt. Reports made after this period cannot be accepted for returns.
2. Documentation Required:
   Before contacting us, gather as much information as possible about the fault, including photographs where applicable. This will help us resolve the issue efficiently.
3. Inspection:
   Faulty or damaged items must be returned to us for inspection. Return labels will be provided for these items.

Change of Mind Returns

1. Notification Period:
   If you change your mind, you must inform us within 30 days of receiving the item.
2. Condition of Items:
   Returns will only be accepted if the items are in brand-new, unused condition.
   • Return Costs: We cannot cover return costs for accidental orders or change-of-mind returns.
   • Condition Assessment: If the returned product is not in its original condition, we reserve the right to refuse the return or issue a partial refund after assessing the damages.

Warranty Information

• Coverage Period:
  We provide a warranty for all products for up to 90 days from the date of purchase.
  • Exclusions: Warranty does not apply to e-liquids, disposable vape pens, CBD products, or clearance items.

Important Notes

1. Returns Process:
   • Do not attempt to return products before they are delivered. Items cannot be returned to the courier/driver upon arrival as this may result in delays and uncertainty about the return reaching us.
   • If you wish to return a product, wait until you receive it and then follow the outlined returns process.
2. Return Costs:
   We cannot cover return shipping costs for accidental orders or change-of-mind returns.